Service Recovery Report

Date of service recovery *

Time (approx. if unknown)

Reported by (MOD / FOH supervisor) *

Staff on duty *

Department affected / responsible *

Tick every department involved. Tap again to untick.

Guest name / table

Guest is a

Description of service recovery *

Guest reaction / attitude

Corrective action taken *

Revenue lost (R)

Potential revenue lost (R)

How can we avoid this service recovery?